Privacy Policy and Terms & Conditions

Who We Are

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Kensington Window Cleaners is a luxury window cleaning agency based in London.
Website: www.kensingtonwindowcleaners.com

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Information We Collect

We may collect and process the following information:

• Name

• Address and postcode

• Email and phone number

• Property and cleaning details

• Technical data (IP address, browser type) via cookies

• Any communications you send to us

 

How We Use Your Information

We use your personal data to:

• Provide and manage our window cleaning services

• Respond to enquiries and provide quotes

• Manage scheduling and appointments

• Send service reminders and updates

• Improve our website and customer experience

• Comply with legal obligations

 

Cookies

Our website uses cookies to analyse traffic and enhance user experience. You can manage cookie preferences via your browser settings.

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Data Protection

We take appropriate security measures to protect your data from unauthorised access or disclosure. Only authorised personnel have access to personal data.

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Use of Approved Local Contractors

To ensure efficient service coverage across London, Kensington Window Cleaners partners with expert local contractors who share our values and meet our high standards. As a result, some of our contractors may not wear Kensington Window Cleaners-branded uniforms or drive branded vehicles. This does not affect the quality, reliability, or professionalism of the service delivered. All contractors are fully vetted and insured.

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Sharing Your Data

We do not sell or trade personal information. We may share data with trusted third-party service providers when necessary to deliver our services.

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Your Rights Under GDPR

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You have the right to:

• Access the data we hold about you

• Request correction or deletion

• Withdraw consent to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)​

To exercise your rights, contact us at: kensingtonwindowcleaners@gmail.com

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Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal or tax obligations.

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External Links

​Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

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Updates to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page.

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Terms & Conditions

By using our website or booking our services, you agree to the following terms and conditions:

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Services Provided

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Kensington Window Cleaners offers professional window cleaning services for residential and commercial properties in London. All services are provided with the highest standard of care and expertise.

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Bookings & Scheduling

Appointments can be booked via phone, email, or our website. We offer flexible scheduling but reserve the right to amend or cancel bookings in the case of weather conditions, safety concerns, or unforeseen events.

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Pricing

Prices are quoted based on property size, accessibility, and service requirements. All quotes are provided prior to work commencement and must be confirmed before service is delivered.

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Payment Terms

Payment is due upon completion of the service via invoice unless otherwise agreed. We accept bank transfer, credit/debit cards, and other approved methods. Please note, A £10 daily late fee will be applied for every day an invoice remains unpaid beyond 24 hours after the inspection date.

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Cancellations & Rescheduling

We require a minimum of 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

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Satisfaction & Quality

If you are not satisfied with the quality of the window cleaning, you must notify us within 48 hours of the service being completed. We will review the matter promptly and, where appropriate, arrange a return visit to address any issues. After this 48-hour window, we cannot guarantee that re-cleaning requests will be accommodated without additional charges.

 

Access Requirements

Clients must ensure our team has safe and reasonable access to all windows scheduled for cleaning, this may include arranging access to neighbours gardens or otherwise. Any obstructions may result in partial service or additional charges.

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Liability

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We are fully insured. However, we are not liable for:

• Pre-existing damage to property or glass

• Damage resulting from restricted or unsafe access

• Delays caused by weather or circumstances beyond our control

 

Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with our service, please contact us within 24 hours of your appointment and we will resolve the issue promptly.

 

Changes to Terms

Kensington Window Cleaners reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website.